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Writing email help

Writing email help.

I’m studying and need help with a English question to help me learn.

Please I need help writing an email

I got acceptance from one university and I was happy and so excited and when I came to pay for admissions deposit there was a question before it and honestly, I didn’t read this a question because I thought this question it’s about payment or something like that and I like yes after that I realized that the question was about the criminal record I tried to get back to the question and correct the answer but unfortunately my application now is under Admissions Committee Review I tried to connect them to give me another chance to correct my answer because I don’t have any criminal record. I told them that I answered the question by a mistake and they want more explanation. So please help me to explain to them my station I really want to study at this University.

Writing email help